What should I do if my records disagree with the library's records for my returns or fines?

Question: 
What should I do if my records disagree with the library's records for my returns or fines?

When checkout discrepancies occur, the library initiates internal searching and other review procedures. The library relies on patron feedback to report discrepancies so the internal reviews can be done.

Patrons are financially responsible for materials checked out on their cards. In instances where good faith efforts do not resolve the problem, patrons may ask for special consideration on a case by case basis. Such claims must be made in a timely manner. The library will balance the "benefit of the doubt" for an individual patron while also acting as good stewards of the collection. The library will not accept claims for items long overdue/billed. Repeated claims are declined.